The questions Herefordshire businesses actually ask us

It means finding out, in plain terms, where AI could genuinely save you time or money — and where it wouldn't. We start with a readiness assessment that includes a data cleanup and audit, because most AI quick wins are blocked by messy spreadsheets and inconsistent records before you even get to the AI part. You get a short, honest list of what's worth doing first.

Only if it's set up badly. We build chatbots and customer support automation around the questions your customers actually ask, with a clear handover to a real person when it can't help. Done properly, it answers the boring, repetitive questions at 9pm so you don't have to.

That's exactly the kind of question we want you asking. Part of AI readiness is understanding what data a tool touches, where it's stored, and whether it's appropriate for your business to share it. We'll walk you through this in plain English before you commit to anything.

Think invoice chasing, appointment reminders, data entry between systems that don't talk to each other, or pulling together a weekly report by hand. If it's repetitive and rule-based, there's a good chance it can be automated — including basic data analysis so you can see patterns in your own numbers without a spreadsheet headache.

Not necessarily — but the businesses that get the most value are the ones where staff actually know how to use the tools they've been given. We offer straightforward staff training on AI tools, pitched at your team's actual day-to-day work, not generic slides.

Yes. App development here means bespoke business systems, customer relationship management (CRM) systems, databases that replace shared spreadsheets, and web or mobile-friendly apps. We start by understanding how you work today, agree what will be built, and quote before any work starts. Whether we build something from scratch or adapt existing software depends on what fits your business, and we'll tell you which we would recommend and why.

Yes. We help you choose the right machine for the job, source it, and configure it for how you work, then support it afterwards. Tell us what it is for and what you already have, and we'll recommend something sensible rather than the most expensive option.

Yes, we offer broadband support. We work out whether the problem is the connection itself, the router, or the Wi-Fi inside your premises, and what to do about it. Tell us what you are seeing and we'll say plainly whether it is something we can fix or something to take up with your provider.

Usually, yes. We set up remote access and VPNs (virtual private networks) so staff can reach the files and systems they need from home or on the road, with access limited to the right people. We'll ask what your team needs to reach and how many people will use it before recommending a set-up.

For general office work, an off-the-shelf machine is often fine, and we'll tell you that honestly. Where a bespoke workstation earns its keep is CAD, video, design, data-heavy work, or anything where a slow machine is quietly costing you billable hours. We spec it to what you actually do, not what a shop wants to sell you.

Yes — that's most of what we do. A private cloud setup for a five-person office looks very different from a 500-person one, and we size it accordingly, so you're not paying for enterprise kit you don't need. That covers CRM, finance and ordering systems, whether bespoke or off the shelf.

It depends on the failure — a corrupted drive is very different from physical damage. We assess the drive, explain honestly what's recoverable and what isn't before any work starts, and only proceed once you know the likely outcome and cost. We won't promise a recovery we can't deliver.

It depends on what has failed and how badly the drive is affected, so we can't give an honest figure without looking at it. We'll give you an estimate along with the likely outcome before any recovery work begins. If the business can't wait, say so when you contact us and we'll prioritise it.

You get in touch, we have a plain-English conversation about what's actually going on, and you get honest advice — even if that advice is 'you don't need us for this bit.' Where we can help, we quote clearly before any work starts.

It depends on the job — advice sessions, hardware builds, websites and AI projects are all priced differently. We quote up front once we understand what you need, so there are no surprises on the invoice.

We're based in Herefordshire and cover Hereford, Leominster, Ledbury, Ross-on-Wye, Bromyard and Kington, plus Malvern, Worcester, Ludlow, Shrewsbury and the villages between. See the Service Areas page for the full list.

For advice, hardware and web enquiries we aim to come back to you within one working day. For anything business-critical — like a server down or a suspected data loss — say so when you contact us and we'll prioritise accordingly.

Both. We can do one-off work, such as a review, a build or a recovery, and we can look after things on an ongoing basis. We work on site where the job needs it and remotely where it doesn't, whichever gets you sorted soonest. Tell us what you need and we'll quote clearly before any work starts.

One review covering your website, backups, security, hardware, software, the cloud services you pay for, and where AI would genuinely help. You get an honest list of what is worth doing and what is fine as it is, in the order we would tackle it. It is the sensible place to start if you are not sure which of our other services you need.